Pleasant Hill, California
Call Center Staff Member Job Opening in Pleasant Hill, California - Neurology practice in Pleasant Hill seeks an experienced Call Center staff member with EPIC experience to work with our front office team.
No matter what your job title is, the work you do at Bass Medical Group-Neurology supports the health and well-being of the men, women, and children who turn to us for care. That's because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice.
A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills and possess a positive can do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively, and adapt appropriately to changing priorities is a must.
Qualifications:
Electronic Medical Records programs, ( EPIC Preferred )
Customer Service Experience
Experience in a fast paced work environment
Multiple Phone Lines
Medical Terminology
Experience with Medicare, HMO and PPO insurance payers
Excellent verbal and written communication skills required
Proven problem solving, analytical and decision making skills
Strong computer skills (Microsoft Word, Excel and Outlook)
Duties:
Answering multi phone lines and triaging accordingly
Schedule/confirming appointments
Verify patient eligibility and referrals
Patient new patient packets
E-Chart Prepping
Perform all administrative and direct patient care tasks in a clinical setting to patients in call center.
Requirements:
High School diploma required
Associate?s degree or two year healthcare degree or experience preferred
Experience:
Two to three years Medical front experience preferred
One year EMR preferred- EPIC Preferred
Work Hours: Monday ? Friday 8:30 am to 5:00 pm
Compensation based on experience.
Anthem Medical/Anthem Dental/Anthem Vision
Life Insurance Benefits
AD&D/LTD
Aflac
Nationwide Pet Insurance
FSA & HSA Plans
Disability Benefits
Matching 401k retirement Plan and Profit sharing
Vacation, Sick leave and paid holidays
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Medical front: 2 years
Required language:
Spanish
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