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ServiceNow Technical Architect


Addison, Texas


Job Type: FT


Rate: DOE


ServiceNow Technical Architect Job Opening in Addison, Texas - ServiceNow Technical Architect duties: ? define, at an architectural and design level of detail, technical solutions aligned with our business problems ? assist scope and position technical advisory services for implementing a servicenow program of work to support expansion and adoption of the platform ? understand customer requirements, translate to solutions and communicate to clients ? assist us with multiple servicenow products and complex integrations with client applications/systems ? maintain expert knowledge of the servicenow platform and products ? maintain current knowledge via internal webinars, case study, training, wiki and all other resources available ? help mentor development team in relation to technical design standards and implementation best practices ? design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired business outcomes ? provide thought leadership and ensure that our implementation is aligned to servicenow implementation best practices ? create and maintain platform implementation roadmap. provide hands on assistance with the detailed design and implementation. ? assist delivery teams with resolving critical path technical issues, challenges for immediate consideration please send resume to required skills: 5+ years of servicenow experience in an increasingly technical/architecture role with specific experience with the itsm - change, incident, problem, knowledge and service catalog 5+ years experience with itom - discovery, orchestration, event management 5+ years experience with itbm - performance analytics software asset management 5+ years managing and reviewing development resources (employees and contractors 3+ years of experience with servicenow customer portal 3+ years of experience with webservices, apis, database level integrations/etl 3+ years of experience with web technologies (xml, html, javascript, web services, etc.) and working a saas environment must be able to demonstrate excellent written/verbal communication skills, and have a team-player, can-do attitude excellent interpersonal skills combined with practice establishing and maintaining credibility as a servicenow expert itil v3/2011 foundation certificate qualifications: ? bachelor?s degree in related field ? 10+ years of experience developing and implementing itsm/itil processes and solutions ? 8+ years of experience with servicenow with at least 2 implementations of the cmdb

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