Phoenix, Arizona
Healthcare Customer Service Representative Job Opening in Phoenix, Arizona - The CSI Companies is actively seeking a Presciber Customer Service Representative for our client located in the Phoenix, AZ area! *This is a Long Term contract position with a well known healthcare company!!*
Working hours are Monday- Friday, 8AM- 4:30PM
Pay Rate $15.00/ hour
Works with participants, prescribers and/or internal personnel relative to customer service concerns, requests and/or placing orders via telephone, email and fax.
Job Summary:
Assembles comprehensive detail of events, identifies gaps in service and processes.
Responsible for answering request in a timely manner as wells as proper detailed keeping of all records regarding any interaction.
Ability to work in a fast paced call center work environment, problem solving and troubleshooting skills.
Ability to work under strict turn-around-times.
Key Responsibilities:
Review orders for payment queues/ payment issues and updating the systems with accurate information.
Resolve tasks via PeopleSafe Resolution Manager and various database calls.
Ability to work production queues via LINKS.
Handles inbound/outbound calls from participants and/or prescribers when needed to process order requests.
Effectively defuse customer escalations and resolve issues with their prescription benefits utilizing the available resources, databases and references to perform the required task.
Ability to research and investigate orders that cannot be identified in our database obtaining any necessary missing information.
Partner with other departments for timely resolution of requests/inquiries to include pharmacy, shipping, customer care, finance, claims processing and eligibility.
Following up on requests to ensure they were handled appropriately and in a timely manner. Assists in other queues outside of normal work area where cross-trained.
Meets or Exceeds department performance standards including productivity, quality and attendance.
Requirements:
Responsive, reliable, and able to express
Ability to express empathy and professionalism.
PC skills in Windows-based applications. Advanced verbal/written communication skills.
Team-oriented, customer service focused, and able to identify process improvements.
The position may require working an occasional Saturday and or Sunday shift.
Will also require the ability to work independently, with minimal direct supervision, trouble-shoot minor system issues and effectively use Office Communicator, email, chat and other business social media.
Education:
Verifiable High school diploma or GED required.
College degree and/or specialized training such as Pharmacy Tech is desired (not required).
Job Type: Contract
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
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