Smithfield, Rhode island
District Manager Job Opening in Smithfield, Rhode island - Responsible for maintaining a well-staffed team of Route Managers for the appointed districts ensuring timely daily departures of routes with complete loads and accurate accounting of product. This requires complete and continuous coaching and training of staff and ensuring professionalism, policies and procedures are followed in all areas of responsibility.
Perform regular written performance evaluations of Route Managers ensuring baseline requirements are met, retain the quality personnel who consistently exceed baseline expectations and dismiss the non-performers in a timely manner.
Measure progress by ensuring target goals are met or exceeded in the areas of renewals, lost customer avoidance, loss and damage identification and additional business.
Create and maintain a safe environment with awareness and enforcement of work and traffic safety at all times.
Collaborate with the sales and production departments in development of new product and processing procedures to meet customer needs.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervise and direct 3 to 5 Route Managers serving 400 to 600 customers. Responsible for hiring, training, and retaining staff, taking a leadership role in any and all areas of supervision including enforcement of policies and procedures, conflict resolution, customer relations and communication.
Focus on maintaining an aggressive proactive rather than reactive approach to providing service and attention to our customers to reduce or eliminate concerns and complaints regarding product performance, services and warranty obligations.
Assist with the collections of outstanding monies due the Company from its customers to maximize revenue and minimize debt.
Respond to and resolve customer issues. Develop and coordinate the implementation of new strategies to retain and gain market share.
Ensure that route paperwork is complete, accurate and forwarded to the office in a timely manner
KNOWLEDGE, SKILLS AND ABILITIES:
Education and Experience :
College Degree is required. (In rare cases, equivalent work related experience may be substituted.)
Proven success as a supervisor/manager.
Demonstrated skills in customer service, sales and customer retention.
Proven ability to negotiate on multiple levels (contracts, customer relations, etc.).
Cash flow management.
Other Qualifications and Equipment Utilization :
Strong leadership and communication skills
Team building skills
Clean driving record
DOT medical card certifiable
Requires the ability to use the telephone and computer
Proficient in daily use of Microsoft Word and Excel
PHYSICAL CONDITIONS:
Will be required to lift and carry up to 75 lbs. repetitively throughout the day as required, stand and walk frequently throughout the day, continuous use of hands and arms for handling, reaching and moving product, and some bending.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
m: 2 years
Required license or certification:
Driver's License
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