Orange Beach, Alabama
Guest Services Agent Job Opening in Orange Beach, Alabama - Job Summary
Reports directly to Guest Services Manager and functions as a mission facilitator. Helps maintain high standards in every function of the office including but not limited to; Guest Services, Cleaning Contractors, Inspectors, Maintenance, and Owner Relations.
Duties.
Guest Services
Welcomes and assists guests in accordance with the vision to be the ?most caring company along the Gulf Coast?.
Answer incoming phone calls within a timely manner to ensure the best customer service possible
Satisfaction of existing guests.
Resolve guest problems efficiently, in a manner that preserves goodwill and the overall company objectives, Zero Refund Policy and Sundown Rule.
Familiarity with Southern Perks Partners, such as who the Perks Partners are, corresponding discounts and directions on how to get to a specific Perks Partner.
Completion of the Front Desk Checklist.
Working knowledge of reservation procedures: making, moving, and upgrading reservations.
Familiarity with all existing and newly acquired properties.
Fully comprehend and operate aspects of the property management software systems.
Maintain precise inventory of all housewares and maintenance stock items.
Ordering inventory for maintenance & housewares items on weekly basis.
Ensure active utilization of mobile app by all guests with existing reservations.
Active sales of Early Arrivals, Late Departures, Travel Insurance and Add on Sales.
Maintain a positive working relationship with local realtors for showings and notify the General Manager of requested history and projections.
Maintain general office cleanliness, organization, upkeep and Southern atmosphere.
Support and assistance in correspondence with Central, East and West team members including, but not limited to, guest inquiries, reservation changes and arrival/departure instructions.
Assistance with record-keeping and accounting responsibilities, which include: entering, assigning, completing and following-up on all maintenance work orders.
Regularly attend Guest Services meetings to provide feedback regarding Maintenance, Housekeeping, & Guest Services procedures relating to Front Desk.
Inventory and Ordering of guest parking passes, wrist bands, proxy cards and fitness keys.
Maintain and ordering of office supplies for region.
Maintain high standards of personal appearance and grooming.
Job Type: Full-time
Salary: $13.00 /year
Job Location:
Orange Beach, AL
Required education:
Associate
Required experience:
Guest Services, Customer Service, Reservations: 1 year
Required license or certification:
Driver License
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