Waltham, Massachusetts
Patient Experience Representative Job Opening in Waltham, Massachusetts - The Patient Experience Representative will be responsible for:
Physician Support: Working with other team members to monitor the physicians? clinical, operative, meeting, and personal schedule/calendar.
Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance and primary care/referring doctor information.
Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.
Clinic management: Preparing charts for physician?s clinics and checking patients in for various appointments. Organizing all patient information; includes verifying insurance, obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.
Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient?s medical record. Processing patient paperwork and requests, assisting in letter writing, and helping out with various projects and tasks when needed.
To qualify, you must have:
A high school level of educational development and one to two years of previous experience such as customer service, administrative, or experience in a health care setting. Bachelor?s degree and some previous experience in an office setting strongly preferred.
Healthcare experience, a plus.
Strong attention to detail with the ability to multi-task and communicate effectively both orally and in writing.
Excellent customer service skills and has the ability to provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
Please apply through the link below:
?jobId=2549155
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
|
