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Systems Support


Salt Lake City, Utah


Job Type: FT


Rate: DOE


Systems Support Job Opening in Salt Lake City, Utah - Systems Support essential job duties 1. performs onsite analysis, diagnosis, and resolution of information technology problems (computers, networks, ip phones, wireless, printers, scanners, etc.), and recommends and implements corrective solutions. assists other teams to resolve issues. 2. installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels. 3. resolves and documents resolution of service desk incidents and requests in a timely manner as specified by approved operational level agreements and service level agreements. participates in the implementation and support of network devices and systems. participates in completing projects following enterprise standards. assists in ensuring that key stakeholders both inside and outside of information systems are updated on project status, issues, barriers, etc. assists in creating and maintains critical support documentation in the enterprise defined knowledge repository. implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices. assists in defining enterprise standards, processes, and procedures. valid driver's license. (position may often require individual to travel between facilities to provide support) bachelor's degree in computer science or management of information systems. degree must be obtained through an accredited institution. education is verified or four years experience in a system support or other computer science/management information system related technical field (hardware support, etc.). three years of system support experience, or any combination of computer related technical education (computer science / management of information systems or other similar technology based degree) and other computer science / management of information or systems related technical field experience. proven experience with troubleshooting principles, methodologies, and issue resolution techniques. experience working in a team-oriented, collaborative environment. demonstrated knowledge of applicable data privacy practices and laws. demonstrated indepth understanding of networking fundamentals and active directory. demonstrated expert knowledge of industry standard word processing and spreadsheet software. demonstrated working knowledge of industry standard email systems. interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals. support the weight of it equipment while transporting it. push or pull portable equipment, including heavy items. preferred requirements certifications: comptia a plus, comptia network plus, microsoft certified technology specialist (mcts), microsoft certified it professional (mcitp), microsoft certified desktop support technician (mcdst), microsoft certified systems administrator (mcsa) certification strong written and oral communication skills. ability to present ideas in user-friendly language. self motivated and directed. please email resumes to

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