Troy, Michigan
Patient Services Representative Job Opening in Troy, Michigan - Scheduling of customer orders by phone. Reviewing pertinent patient info and noting in operating system. Ensuring timely dispensing so as to compliance of therapy. Working with various internal and external departments including but not limited to Admissions, Billing, Pharmacy, Medicaid and private payors.
Answering phones, setting/scheduling appointments for patients, need to have a concept of pharmacy world.
Ideal candidates that will be selected for the in person interviews will be given basic pharmacy math test. Candidates must have intermediate computer skills and excellent communications skills.
Hours of Operation:
7:30am-7:30pm.
The ideal candidates must be open to work any of the following shifts. The shifts might be rotating during the assignment.
3 shifts will be offered: 7:30am -4pm 8:30 am-5:00pm 11:00am- 7:30pm
PHARMACY TECHNICIAN STATE LICENSE PREFERRED, AND MINIMUM OF ONE YEAR EXPERIENCE IN RETAIL OR HOSPITAL
Tasks for Customer Service Rep can differ per location:
Effective delivery of company products and services (40%)
Responds to telephone inquiries and orders from homecare patients and referral sources.
*Provides information on equipment, supplies and services. Determines the best method for providing services.
May assist walk-in patients with the selection of equipment, supplies and services. Timely of patient orders (30%)
Processes telephone orders by preparing patient paperwork.
Verifies insurance and/or other method of payment.
Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
May perform data entry.
Distributes copies of paperwork to appropriate personnel.
May assist with the processing of billing paperwork. Effective coordination of patient services/supplies (10%)
Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation (10%)
Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%)
Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
Duties:
Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus. The primary responsibilities are to verify insurance coverage for potential new clients. Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers. This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs. Strong attention to detail, and proven analytic and problem solving.
Job Type: Full-time
Required education:
High school or equivalent
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