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Desktop Support II


Los Angeles, California


Job Type: FT


Rate: DOE


Desktop Support II Job Opening in Los Angeles, California - Desktop Support II the role listed below will not be available for long, please submit your resume to or call if you are interested! it technician as our contract it technician, you?ll ensure your co-workers in our westwood headquarters have the tools they need to maintain our worldwide footprint of over 700k hotspots. you?ll play a key role helping our team work without it headaches. if you?re ready to keep our workstations up and running so we can support our half a billion users, then read on! responsibilities ? assist employees with installation, configuration and ongoing usability of computer hardware and software. ? diagnose, troubleshoot and repair computer issues in person or remotely. ? create, update and route it support tickets as needed using jira ticketing. track ticket status to resolution and close out documentation. ? manage active directory users, computers and groups. creating new full-time accounts and disabling access as required. ? utilize kace to manage workstation imaging, software deployment, security patching and inventory. ? manage office 365 licensing, including skype for business voip provisioning. ? working with vendors to evaluate new hardware and software to ensure business needs are met or exceeded. ? opening and escalating support cases with vendors for complex user issues. must haves: ? 3+ years? experience in formal it desktop support ? experience with formal ticketing systems (ideally jira) ? comptia a+ certification or equivalent ? windows 10 mac os x ? office 365 ? active directory user management ? kace (nice to have) please submit your resume to or call if you are interested!

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