Denton, Texas
Health Center Assistant Job Opening in Denton, Texas - To view all job opportunities at Planned Parenthood of Greater Texas:
Planned Parenthood of Greater Texas offers comprehensive reproductive healthcare services. We are here to educate and care for healthy communities. We believe the needs of our community are greater than they?ve ever been. And that drives us to work harder, aim higher, and expect more from one another. Here, you'll be empowered to make an immediate impact for our organization and clients.
We offer a competitive compensation and benefits package:
Excellent Medical and Dental Benefit Plans
Retirement plan and employer match
Generous Paid Time Off.
Plus Additional Benefits.
The Health Center Assistant (HCA) is an essential part of our healthcare team providing comprehensive health education and direct patient care, demonstrating a positive, cooperative manner, and a willingness to assist team members when needed. Understands and complies with organization and health center protocols, policies and procedures. In addition, follows organization risk management and safety procedures. Ensures delivery of high-quality reproductive healthcare and family planning services for women and men. Ensures productivity expectations, customer service and compliance standards are maintained. Views services through the client?s eyes and serve clients promptly, completely and in a friendly manner. Abides by the organization?s mission in performing job duties. Demonstrates an understanding of and commitment to quality healthcare and excellent customer service.
Key Responsibilities of the Health Center Assistant include (please refer to online posting at for a complete job description):
Performs a variety of responsibilities in direct patient care including but not limited to: greeting clients promptly and in a welcoming manner, providing high quality care, interviews clients and obtain medical history information, provides education to clients regarding the purpose of their visit, performs client check-in and check-out, pulls and files client charts or electronic records, accurately updates client charts and records, confirms that all medication, equipment and supplies are stocked in health center including sterile instruments, assists with client discharge instructions, etc.
Adheres to the medical standards and guidelines as applicable to the HCA role in the health center.
Practices a customer-oriented approach to healthcare delivery as demonstrated by interactions showing respect, knowledge, responsibility, compassion and access to care.
Provides information about medical services and referrals, answers questions about birth control, health and pregnancy in a non-biased, non-judgmental and non-directive manner
Provides comprehensive education, options counseling and support in a caring, non-judgmental, factual manner, allowing client to make informed decisions regarding birth control, health and pregnancy; provides accurate information regarding methods of contraception, sexually transmitted infections, urinary tract infections, breast lumps, methods of birth control, teen sexuality and general healthcare.
Provides and explains appropriate forms to clients to ensure accurate completion and understanding of all forms, ensuring that clients with limited English proficiency receive information in the language which they best understand.
Participates in clinic?s productivity and revenue goals, as demonstrated by actions taken to ensure that walk-ins are seen and that clients requesting additional services are scheduled to have their needs met during their current visit whenever possible; efficiently stocks exam and education rooms, prepares clients by asking them reason for their visit and performs preliminary functions to facilitate clients? visit, and provides appropriate education.
Maintains patient confidentiality at all times, using appropriate guidelines on release of information.
Understands and complies with regulations from all governing entities and health center protocols including but not limited to Patient Rights, Child Abuse identification and reporting, infection control, laboratory protocols, emergency evacuation, risk management, and OSHA safety standards.
Has unrestricted access to client protected health information (PHI) on paper and electronic forms for purposes of treatment, payment, and/or healthcare operations. The use of a client?s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual client. Disclosure of any client information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid authorization.
Ensures achievement of agency goals, vision and mission.
Celebrates and exemplifies the core values of our organization: Respect; Honesty, Integrity & Straightforwardness; Advocacy for the Poor; Quality Service; and Creativity within the context of Best Practices.
Other related duties as assigned.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Requirements:
H/S Diploma or equivalent.
1 year of experience (or equivalent education) in customer service, healthcare or social services environment. Some Customer Service experience is required. Phlebotomy experience preferred. Electronic Practice Management system or Electronic Health Records system experience preferred (EPM/EHR).
Medical Assistant Certification or Phlebotomist training preferred. Must be able to obtain and maintain CPR certification.
Must be pleasant, courteous and helpful.
Demonstrates cultural and linguistic competence.
Ability to work effectively as a team member.
Ability to manage details, handle a variety of tasks simultaneously and work under pressure.
Be discrete and safe guard confidential information.
Possess integrity and compliance ? can be relied upon to act ethically.
Requires an understanding of and commitment to quality healthcare and excellent customer service.
Diversity creates a healthier environment: equal opportunity employer. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of race, color, creed, ancestry, national or ethnic origin, religion or belief, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, citizenship, physical or mental disability, age, past, present or prospective military service, HIV status, family medical history or genetic information, socio-economic circumstances, language spoken or any other basis protected by law. We are a drug-free and tobacco-free workplace.
Job Type: Full-time
Required education:
High school or equivalent
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