Boise, Idaho
Inside Sales Representative Job Opening in Boise, Idaho - Roles & Responsibilities of Inside Sales Agents
Manage a high volume of inbound customer phone calls, emails, chats, and orders in a structured sales contact center environment.
Create a positive customer experience by providing a complete, customized, and professional experience
Promote and sell products, services, and supplies to a diversity of customers
Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:
Building rapport
Maintaining a professional and respectful demeanor
Discovering and evaluating customer?s needs and/or concerns
Using available tools and resources in order to provide accurate and complete information
Positioning products and services that align with the customer?s needs/interests
Anticipating and addressing objections
Closing the sale * Document customer, order, and account information accurately and completely
Develop and maintain a working knowledge of products/services, systems/tools, policies/procedures and processes
Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence
Requirements:
Associate or Bachelor Degree preferred
B2B/Consumer/Retail Sales Experience preferred
High technical aptitude preferred which includes but is not limited to:
PC & Printer knowledge
Server knowledge
Account Management experience * Requires ability to:
work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals
be available to work extra hours as call volumes and business need requires
be reliable and dependable with respect to attendance and schedule adherence
be self-driven and motivated
cross-sell and up-sell our products and services with confidence and credibility * Candidates demonstrate the ability to:
multi-task within all contact channels including phone calls, emails and chat
navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor
communicate effectively and efficiently (verbally and in writing)
organize and manage time efficiently
embrace and champion change
organize and manage time efficiently
remain open and responsive to coaching and feedback provided by a variety of individuals
act with integrity; promote and model the core values
maintain a professional and positive demeanor
take ownership of their personal growth and development, as well as that of performance
work effectively and efficiently individually and as a member of a team in a fast paced environment
adhere to assigned schedule
Drug test and background check required after offer.
Job Type: Contract
Job Location:
Boise, ID
Required experience:
Inside Sales: 3 years
Account Management: 3 years
technical knowledge: 3 years
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