Phoenix, Arizona
Intake Specialist Job Opening in Phoenix, Arizona - Essential Job Responsibilities:
Receive and respond to all incoming patient referrals in a timely manner
Schedule client appointments within a 24 to 48 hour period
Assess the client record and obtain any additional information if necessary
Organizes and maintains clients? medical record data and ensures that appropriate HIPAA procedures are followed
Complete client intakes, and the needs of the client and act as a liaison for the client
Communicates with psychiatric and behavior health team in regards to clients? needs and collaboratively determines the appropriate needs for the client
Ensures appropriate follow-up with team or client, if needed
Other duties assigned as needed
Communicates accurately, clearly, and professionally.
Communicates in a positive, respectful, and courteous manner.
Practices active listening skills and uses partnering communication strategies
Interacts with coworkers and the community to build productive and collaborative relationships to support the achievement of agency and program goals.
Understands and maintains private and sensitive information within the confines of need-to-know parameters.
Reviews email daily and uses various writing styles and formats to produce effective communication including a clear purpose and intent.
Maintains a calendar and uses calendaring to schedule appointments on a daily basis that is available for review.
Functions as an effective team member with co-workers and the community to build productive, collaborative relationships that support achievement of program goals and objectives.
Shares pertinent information with director, contractors, and team members regarding work progress, successes, barriers, concerns, and other areas that may have an impact on the department?s services or image, may affect relationships with key participating parties within the confines of need-to-know.
Attends and participates in staff meetings in accordance with department standards and schedule. Supports the decisions of the director and members of the management team to staff, participants, and the community. Utilizes supervision effectively, takes initiative to secure professional development opportunities, and applies relevant information to the work setting.
Utilizes supervision effectively, takes initiative to secure professional development opportunities, and applies relevant information to the work setting.
Prepares and participates in supervision that is regular, reflective, and collaborative in nature.
Recognizes the personal limits of competencies and expertise, seeks supervision and guidance accordingly.
Maintains a reasonable level of awareness of current professional information in fields of activity and undertakes regular and ongoing efforts to maintain competence in the skills used.
Notifies supervisor of crisis situations, unusual incidents, and/or on-going problems within appropriate timelines (including reports to Child Protective Services).
Education, Experience, and Other Qualifications:
Bachelor?s degree required in Social Work, Psychology, Associate?s in Behavioral Health + 1-2 years experience, Bachelor?s in Nursing
Excellent inter-personal skills, communication skills and team based project experience
Credentials= BHT and/or RN
Accurate data entry skills, ability to coordinate the completion of multiple projects and tasks at once
Problem solving, and conflict resolution skills, with use of discretion and judgment a necessity
Perform under high pressure and evolving environment
Knowledge of behavioral health intake process and the general mental health population
Highly detail oriented
Ability to work in a fast-paced environment and ability to work with a multi-disciplinary team, strong behavioral health skills, and interact with EMR, EHR?s
Job Type: Full-time
Required education:
Bachelor's
Required license or certification:
BHT/ RN
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