Durham, North carolina
Performance Improvement Specialist Job Opening in Durham, North carolina - Looking for a chance to contribute to the achievement of Duke University Health System?s mission by developing and leading performance improvement activities in care redesign?
Duke University Hospital?s Performance Services team is searching for a Performance Improvement Specialist . In this position you would:
Use Excel, Tableau, and JMP to effectively analyze data from different sources. Guide teams? focus to areas with the greatest need for improvement in the domains of clinical quality, patient experience and the cost of care
In partnership with physician and nursing leads, use expert knowledge of performance improvement techniques and methodologies to coach teams through the design and implementation of strategies to improve performance and execute on interventions
Oversee daily operations and project management of Care Redesign teams: schedule meetings, plan agendas, develop meeting materials, facilitate and lead meeting discussion, summarize next steps, assist in email communication and deliverable development, develop implementation plans, and undertake additional tasks in line with the DUHS Care Redesign Program
Establish key performance indicators, performance targets, and dashboards for performance monitoring
Produce reports, ad-hoc analyses, and presentations related to care redesign improvement work
Perform other related duties, administrative or otherwise, incidental to the work described herein
Does the below describe your experience?
Strong project management and meeting facilitation skills ? competitive candidates have experience leading large teams (20+ people) of diverse clinical backgrounds
Clear and concise written and verbal communication skills
Expert knowledge of process improvement techniques as would be gained from certification and use of tools taught in Six Sigma Black Belt, Green Belt training or from certification from the National Association for Healthcare Quality (Certified Professional in Healthcare Quality (CPHQ))
Expert knowledge of data analytics and display so that all team members can quickly understand and synthesize the information
Ability to manage multiple projects simultaneously through effective priority setting, efficient use of time, and organization
Attention to detail and accuracy and ability to multi task
Computer skills: Microsoft Office - Word, Power Point, Excel, Outlook, Access, Visio (or Lucid Chart); Adobe; Tableau; JMP
Project management skills: create project plans and manage multiple parallel deadlines, ability to identify roadblocks proactively and formulate mitigation plans
Change management skills: stakeholder analysis, communication plans, organizational readiness assessments
Bachelor?s degree in business or health-related field is required. Six Sigma, Lean, or performance improvement training is required. (Master?s in business or health-related field (or related technical field) and 2 years of related experience preferred)
Minimum of 4 years work experience, including 2 years with significant responsibility for performance/process improvement. Experience leading performance improvement teams required.
For more information on Duke University Health System?s Performance Services team please visit
or to apply directly: ?reqid=91846BR
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Job Type: Full-time
Required education:
Bachelor's
Required experience:
Process Improvement: 5 years
leading work teams: 3 years
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