La Jolla, California
Automotive Sales Specialist Job Opening in La Jolla, California - Job Title: Automobile Salesperson
Our Mission:
The O?Gara experience sets the bar higher than any other dealer group due to our innovative thinking and drive to push the entire industry forward.
We strive to create a lifetime relationship with our customers by exceeding every expectation of their lifestyle experience.
We believe building relationships starts with our employees. We understand that each employee of the O?Gara Coach Family has an essential role in creating the individualized experience we give to each of our customers.
We recognize the importance of employee satisfaction and provide ongoing training, development, and growth.
ESSENTIAL DUTIES
Essential Duties include the following; (Other duties may be assigned)
Satisfies the transportation needs of vehicle purchasers
Sells/leases and delivers a minimum of 10 units per month.
Approaches, greets, and offers assistance or direction to any customer who enters the dealership
Assists customers in selecting a vehicle by asking questions and listening carefully to their
responses.
Explains fully product performance, application, and benefits to prospects.
Describes all optional equipment available for customer purchase.
Offers test drives to all prospects. Follows dealership procedure to obtain proper identification
from customer prior to test drive, if applicable.
Utilizes dealership CRM and follow-up system.
Exhibits high-level of commitment to customer satisfaction.
Establishes personal income goals that are consistent with dealership standards of productivity,
and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager.
Keeps apprised of new products, features, accessories, etc., and their benefits to customers.
Knows and understands equity and values, and can explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Writes complete sales orders and processes paperwork in accordance with established dealership policies.
Prepares sold vehicles for customer delivery prior to customer arrival.
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating
features, warranty, and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and
efficiency of service repairs and maintenance available in the dealership's service department.
Schedules first service appointment.
Follows up on all post-delivery items, tag/title work, ?we-owes?, and special requests to be sure that all customer expectations are met.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains a prospect development system.
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Attends sales meetings.
Maintains professional appearance.
EDUCATION and/or EXPERIENCE· High school diploma or general education degree (GED); or one to three months related
experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
Valid Sales License
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Automotive: 2 years
Required license or certification:
Valid Sales License
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