Menomonee Falls, Wisconsin
Location Supervisor Job Opening in Menomonee Falls, Wisconsin - Oversees the workflow and supervises the daily functions of the Order Fulfillment Specialist and Delivery Drivers. Opens the site at the beginning of operations and/or closes site at the completion of shift. Creates weekly schedule for your location. Trains and coaches new associates. The leader in customer service by successfully resolving customer questions/ concerns. Performs all duties of the Order Fulfillment Specialist.
KEY ACCOUNTABILITIES:
Opens and / or closes work shifts as necessary.*
Prioritizes, assigns, and supervises the work of the OFS team* *
Ensures all customer orders are filled accurately and efficiently and that all deadlines are met.* *
Creates the weekly schedule for the location and manages Overtime.* *
Adjusts part time work schedules as necessary to ensure timeliness of order delivery and quality control.* *
Trains and oversees the work of new OFC and communicates department standards, policies, and procedures for ShopWoodmans.* *
Generates orders?? and customer communications via the computer system.* *
Responds to emails from the Customer to answer questions and resolve customer concerns.* *
Records session and outstanding items in communication log for next shift.* *
Runs standard daily reports for management and computes daily sales and transaction figures.* *
Reviews transaction forms for errors and resolves problems.* *
Organizes daily credits, returns, and refunds and processes as necessary.* *
Quality Control??*
PERSONAL SHOPPER ACCOUNTABILITIES:
Fills customer shopping orders submitted online.*
Picks and packs products on customers? lists to accurately fulfill orders.* *
Identifies out-of-stock items and substitutes appropriate items. Follows picking guidelines identifying customer preferences, or calls customer to ensure satisfactory substitution.* *
Responds to specific customer requests in ?Notes? section with accuracy.??* *
Completes a written summary for the customer at the end of the shopping process to indicate products that were unavailable or did not meet quality standards.??* *
Prepares shopping site with an adequate supply of bags, totes, inserts, and chill packs.* *
Assists in staging orders for delivery, setting up totes, packing, and stocking.* *
Maintains a clean and hazard free work area, in accordance with Company policies for Food Safety, Sanitation, and Safety.* *
Provides outstanding customer service in filling customers? online shopping orders and by helping customers shopping in the store, providing assistance and answering their questions.* *
Exhibits the highest degree of personal and professional integrity at all times, consistent with the Company?s Core Values.*
PERFORMANCE METRICS:
Customer: Measures of customer satisfaction
Measures of effective verbal and written communication
Measures of effective relationships with internal and external customers
Measures of accuracy in fulfilling orders
Financial: Measures of team productivity
Measures of efficiency in work processes
Measures of number of orders filled
Measures of timely and accurate problem resolution
Employee: Measures of knowledge and proficiency
Measures of effective training and team proficiency
Measures of personal and professional growth
Operations: Measures of standards of cleanliness
Measures of adherence to safety guidelines
Measures of punctuality and attendance
Measures of compliance to policies and procedures
Measures of efficiency and time management
SPECIAL SKILLS, TRAINING, OR EXPERIENCE:
High School Diploma required
Prior supervisory experience as Bookkeeper or Customer Service Manager preferred if in house hire.
Successful completion of the Online Shopping Training Program
Knowledge and understanding of the use of the handheld shopping device
Intermediate PC skills (Microsoft office)
Strong verbal and written communication skills
High degree of accuracy and critical attention to detail
Time Management skills
Ability to interact with various level within and outside the organization
POSITION SPECIFIC COMPETENCIES:
Customer Service ? Creates and operates within high standards for quality customer service; regularly speaks with customers, associates and suppliers; promptly acts on feedback; provides staffing levels to achieve customer satisfaction levels.
Communication: Strong oral, written, presentation, and listening skills. Handles highly sensitive and confidential matters honestly and with the utmost integrity. Aligns behaviors with Core Values. Demonstrated ability to professionally present information in a clear, concise, and compelling manner that commands attention and respect, using appropriate style, tools, and technology to communicate the desired message. Must be comfortable dealing at all levels of the organization.
Managing Human Resources: Trains, motivates, and develops an effective team focused on excellence and continuous improvement. Delegates meaningful work; empowers staff to make independent decisions.
Interpersonal Skills: Persuasive and skillful negotiator. Demonstrated spirit of partnering with other functional areas to ensure overall company success. Forms positive and productive relationships with internal and external partners. Strong ability to forge solid working relationships with regional and corporate management. Proven ability to manage difficult and sensitive issues in a forthright and fair manner. Honest communicator; makes responsible commitments to others and follows through.
Order Processing ? Demonstrated ability to complete customer order requests in an accurate and timely manner. Demonstrated ability to utilize required manual or computerized order-processing system.
Analytical Skills ? Demonstrated ability to gather, relate and compare data from different sources and ensure data is reliable, complete and accurate. Identifies issues, secures relevant information, analyzes relationships between or among elements, and provides appropriate interpretations.
Detail Orientation ? Demonstrated ability to complete all tasks, no matter how small. Demonstrated process for effectively managing and accomplishing all details necessary to complete a project or assignment.
Problem Solving: Accurately identifies and resolves problems in a timely manner. Facilitates group problem solving as necessary; exhibits sound judgment; and involves the appropriate people in the decision-making process. Takes aggressive corrective action to follow through and address problems or identified shortfalls in a manner that meets the needs of the internal or external customer and stays within the operating guidelines of the Company.
Decision-Making ?Analytical with the capacity for structured thinking; exercises sound judgment. Demonstrated ability to make decisions, render judgments, or take action as necessary.
Conflict Resolution ? Demonstrated ability to openly and effectively discuss disagreements by getting to the source of the issue, while maintaining focus on the overall goals and objectives of the organization.
Planning and Organizing ? Demonstrated ability to develop strategies and schedules for meeting goals and to anticipate obstacles to goal attainment. Demonstrated ability to think ahead, monitor own and others progress and make adjustments when necessary.
Computer Skills ? Demonstrated experience and competence in office productivity tools such as word processing, spreadsheet, database and email. Demonstrated experience in functional software use such as accounting, operations, sales, marketing, distribution or other related business functions.
Continuous Learning: Demonstrated belief in and commitment to an attitude and process of regular learning and innovation; maintaining an external focus; staying current on industry trends and competitive intelligence. Optimizes personal and organizational learning to improve overall performance.
Driving Continuous Improvement ? Demonstrated ability to implement ways to measurably improve the quality of systems, processes and procedures in an effort to improve the organization?s overall performance.
CORE COMPANY VALUES:
Respect and Integrity: Treat each of our customers, associates, vendors and investors with integrity and respect.
Customer Focus: Strive towards understanding and anticipating what our customers want, and more importantly, delivering what they truly value.
Teamwork: Encourage commitment to hard working teams that understand the power of a team is greater than the sum of its individuals.
Excellence and Accountability: Take personal ownership for ensuring that we strive for excellence in all aspects of our daily responsibilities.
Learning: Develop a spirit of inquiry and encourage ongoing growth and development.
Community and Social Responsibility: Play an active role in enhancing the quality of life both personally and in our community.
Job Type: Full-time
Salary: $11.00 /hour
Required education:
High school or equivalent
Required experience:
Supervisor: 1 year
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