Salt Lake City, Utah
Customer Service Representative Job Opening in Salt Lake City, Utah - Sera Prognostics, Inc., a women?s health care company, is seeking a highly successful Customer Service Representative to build and maintain positive and productive relationships with expectant mothers, their medical providers, phlebotomy draw sites, and coworkers for our company based in Salt Lake City. The position is responsible for owning, fixing, and preventing problems that customers present or that are discovered internally to ensure the best possible customer experience with the company.
Title
Customer Service Representative
Location
Salt Lake City, Utah
Work Hours
4/10 Schedule: Monday, Tuesday, Thursday, & Friday shift
7:30 AM - 6:00 PM
Reporting Relationship
The Customer Service Representative will report to the Associate Director Customer Experience.
Responsibilities
* Responds to customer inquiries and resolves issues using a variety of communication methods, including phone, email, mail, fax, live chat, text, and other communication channels.
* Answers questions about Sera, including the test ordering and sample collection processes, and provides basic information about other departmental processes, the basic science behind the tests, and the industry.
* Sets up new accounts for providers interested in offering Sera?s tests to their patients.
* Processes test orders and cancellations.
* Monitors the overall test workflow, and keeps patients and their providers informed about the test status to provide a good customer experience.
* Manages the inventory necessary to order and collect samples for testing at customer sites.
* Works with the Sale and Marketing team to nurture potential accounts and patients.
* Coordinates with other departments at Sera to provide a good customer experience, including Billing, the Clinical Lab, Sales, and Marketing.
* Utilizes Sera?s Customer Manager Relationship system () to complete most of the position?s day-to-day responsibilities.
* Develops and maintains a working knowledge of other technology and communication systems and computer programs utilized at Sera.
* Understands Sera?s regulatory commitments, and maintains compliance with organizational and regulatory policies.
* Adapts to organizational changes and process improvements by completing regular trainings and incorporating changes in day-to-day responsibilities.
* Adheres to organizational quality standards and metrics.
Qualifications
* High school diploma or equivalent
Preferred Education and Experience
* Associates degree or higher
* Prior experience working in a healthcare setting
* Prior experience working in a customer service or inside sales setting
* Prior experience working with
* Understanding of HIPAA, CAP, CLIA, and/or FDA regulations
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
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