Burlington, Wisconsin
Office Manager Job Opening in Burlington, Wisconsin - Culligan?s Vision is ?To Provide a Better Quality of Life for our Communities.? The Burlington dealership is looking to continue a high level of excellence that our customers expect by hiring an extraordinary Office Manager.
As an Office Manager, you will be handing customer calls and administrative duties as well as fulfilling managerial responsibilities, for example, financial reporting, supervision, payroll, etc. You will be overseeing the office function of the Burlington dealership. The Office Manager plays a vital role in the both dealership's success by ensuring customer satisfaction and retention, creating a motivated and competent work force, open and effective communications, and assisting in the attainment of company?s goals.
This is a hands-on management position that requires a high level of customer interaction. The Office Manager will provide leadership through effective communication, process improvement, coaching/training and mentoring in a fast paced, high volume environment. This position reports to the General Manager.
MAJOR DUTIES AND RESPONSIBILITIES:
Create and maintain a positive workforce environment conducive to enhanced employee morale, productivity and creativity.
Develop and mentor the appropriate level of office staff by providing employee training to empower them to provide excellent customer service.
Working as a team, develop realistic performance objectives tied to the dealership?s goals. Hold regular discussions with the office staff regarding progress and take appropriate steps to support the attainment of those goals.
Ensure professional behavior and courtesy are displayed in interactions with customers, employees and vendors. Take corrective action when needed.
Actively encourage and support a team approach using open and positive communication with GM, Department Leaders and all employees, providing assistance where possible to exceed our customer?s expectations.
Improve customer satisfaction, growth and retention
Effectively train and coach the office staff to seek opportunities for additional sales.
Respond to customer inquiries courteously, taking appropriate and immediate action to satisfy the customer on the first inquiry.
Schedule delivery, service and sales appointments, taking into account efficient use of company resources while offering customers viable options.
Ensure customer documentation is complete and accurate. Maintain route system. Manage and maintain security of all customer information and property.
Provide, compile and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base.
Ensure customer service personnel are effectively trained, cross-trained and managed to obtain, maintain and retain satisfied customers.
Responsible for the accuracy of the dealership?s financial reports, efficient operation, and oversee the expense control.
Manage customer information system(s). Ensure timely and accurate processing of information.
Accurately report inventories on schedule and resolve discrepancies.
Manage credit and collections function to include new customer orders and delinquent accounts.
Accurately process payroll, review for trends, recommend appropriate action
Ensure compliance with company policies, recommend policy change or corrective action when appropriate
Perform other related duties as assigned or requested.
POSITION REQUIREMENTS
3+ years of office management or business ownership, with applied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP)
Education to include high school diploma or equivalent, 2+ years business school or related business administration experience with emphasis on accounting
Excellent interpersonal skills, effective verbal and written communication skills
Self-motivated
3 years customer relations experience, 1 year collections experience
1 year supervisory experience
Complete assessment inventories
Pass drug screening test
About Packard Culligan and why it is GREAT to work here:
The Packard Culligan group of dealerships is a family owned company with values based on integrity, safety, teamwork, and continuous improvement dedicated to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
Employees of Culligan are offered a competitive hourly rate, plus eligibility for employee bonuses; a positive, supportive work environment; an excellent comprehensive benefits plan which includes a wellness program; opportunity for advancement and growth within the organization; challenges for learning more about the business and how to improve yourself, as well as the company; and to be part of successful and growing business!
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