Montgomery, Alabama
Assistant General Manager Job Opening in Montgomery, Alabama - Job Summary:
The Assistant General Manager is responsible for ensuring the operations of the Front Office, House Keeping, and Food and Beverage Departments are in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, controlling costs and minimizing expenses. This is a hands on management position that assists the General Manager with the day to day operations of the hotel according to Peachtree Hospitality Management and Brand Standards.
Qualification Summary:
Education & Experience:
Four Year College Degree is preferred.
Minimum two years front office management experience in a hotel; preferably with Hilton, Marriott and/or IHG hotel brands.
Previous supervisory experience in a hotel required.
Financial knowledge required.
Must have a valid driver?s license from the applicable state.
Must be able to work mornings, nights, weekends, and holidays as dictated by hotel business levels.
Must be able to convey information and ideas clearly, both oral and written.
Must maintain composure and objectivity under pressure.
Must be able to work with and understand financial information and data, and basic arithmetic function.
Extended stay hotel experience is a plus
Duties and Functions:
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all team members according to Peachtree Hotel standards.
Develop team member morale and ensure all team members are fully trained.
Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
Be familiar with Human Resources: policies and procedures, I-9s and E-Verify, proper documentation, Workers? Compensation, training, etc.
Assist in preparation of revenue and occupancy forecasts.
Handle AP/AR on the M3 Accounting system.
Assist with or process payroll.
All other duties as assigned by management.
Required experience:
Hotel Management: 2 years
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