Minneapolis , Minnesota
Job Type: FT
Dynamics CRM Technical Job Opening in Minneapolis , Minnesota - Roles & Responsibilities
As a CRM Technical Analyst, you will have exposure to global implementations and business practices, impact IT and business strategy, and leverage multiple systems across the business. This broad understanding will aide you in growing your career in the many opportunities at Donaldson.
Transforming business requirements into useable business systems and software and ensuring that system improvements are successfully implemented with a focus in the CRM and quoting space
Using your broad familiarity of how sales, marketing, and customer service groups work in a global manufacturing organization to provide valuable perspective in process/system enhancements
Working with the various business units and region son the evaluation, design, development, testing, and implementation of new systems/packages and enhancements in the CRM space
Working with the team to evaluate new IT developments and evolving business requirements and recommending appropriate systems alternatives and/or enhancements to current systems/packages
Advising the team on best practices for CRM processes, user interface and architecture
Providing ongoing system/package support for solutions like Microsoft Dynamics CRM (primarily)and various add-ons like Scribe, CRM Outlook plugin, and others
Creating and deploying solutions built within Microsoft CRM Dynamics
Assisting with communications, project plans and presentations on system/package enhancements and/or alternatives
Working on special projects as assigned
Minimum Qualifications
Excellent product knowledge of Microsoft Dynamics CRM
Experience managing an on-premises Microsoft Dynamics CRM deployment
5+ years relevant work experience in Microsoft Dynamics CRM technologies
Bachelor?s degree(or equivalent work experience) in IT or related field
Strong communication (written and verbal) and listening skills
Demonstrated customer focus
Ability to problem solve and offer solutions to business and technical challenges
Positive attitude with a bias toward action
Ability to learn quickly
Knowledge of IT project management principles including analysis, design, development, testing and production support.
Familiarity working with customized IT solutions
Ability to quickly gain organizational knowledge of business processes.
Experience with global systems and business processes is a plus
Proficiency in developing efficient client-side scripts using JQuery, Plug-In, Work Flows, Custom Business Processes and a fair level of knowledge in developing ASP.NET applications and SSRS Packages
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