Woodstock, Georgia
Job Type: Contract
Rate: 85.00
UC Collaboration Engineer Job Opening in Woodstock, Georgia - UC Collaboration Engineer
This position will work with the Global Operational Team in Unified Communications to provide technical expertise in the planning, design, implementation, maintenance, and support of the company?s Unified Communications and Collaborative services environment. This role demands to identify and resolve issues, improve system functionality, effective incident, change, and proactive problem management, drive/handle major incidents, develop.
**The ideal candidate will have experience with UC Voice (dial plans, ribbon gateways, call ques, NICE) day to day technical support as well as experience with migrating Skype for Business to MS Teams.
Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints; accordingly, ensure they are satisfactorily resolved, and long-term corrective action/prevention has taken place. When advised, act as the lead coordinator/designer/implementer for all Unified Communications Services aspects of assigned project activity. Ensure the Unified and Collaborative Services portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective. Create and maintain existing technical diagrams, documentation and associated system processes & procedures pertaining to the configuration of the global infrastructure, in line with Invesco and departmental standards to a high degree of accuracy Work closely with all Technology Team members, leading by example and providing varying forms of training to other engineers, to ensure the smooth and efficient operation of the global Technology infrastructure Lead and take part in regular Unified and Collaborative services-centric disaster recovery testing, when required, in accordance with any internal operational procedures, while accurately maintaining any associated documentation Provide production issue technical support escalation and deal with trouble tickets and Business Partner requests in a prompt and effective fashion Work Experience/Knowledge: · A minimum of 7+ years of Unified Communications and Collaborative Services infrastructure experience
· Proven, real world work experience in Unified Communications and Collaborative technologies and basic Technology security principles
· Practical experience in providing global operational support for enterprise level Orgs
· Experience in supporting, administering, and implementing the following Unified Communications Technologies:
o Microsoft Teams, Migrating from Skype for Business to Teams, Coexistence
o Skype For Business 2016 and Office365 ?Instant messaging, Audio/Video Conferencing, federation, mobility, response groups, Skype Persistent Chat
o Cloud based Microsoft Office 365 feature ?Direct Routing? / ?Phone System? / ?Calling Plans? o Auto-Attendant, Call Queue and Voicemail configurations
o Troubleshooting end users Teams client operational issues on Windows Desktop clients along w/ mobile client devices (IOS/iPhones/etc)
o NICE inContact: CXOne / Playback/ Studio o Dial plan / Voice policy management o Skype / Teams monitoring Tools ? CDR, Prognosis, SolarWinds, Nectar
o Sonus / Audiocodes / Tenor / SBA for voice (Nice to have)
o Compliance and regulatory ? Verba for recording and Chatseer for journaling (Nice to have) · Experience on Microsoft Exchange 2016/2010, Exchange Online, RightFax, Exchange ActiveSync, VMware Workspace One, and compliance journaling systems ? Enterprise vault, would be an added advantage
· Must have strong working technical knowledge of security controls relating to monitoring and vulnerability management
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