Norfolk, Nebraska
Client Services & Sales Support Specialist Job Opening in Norfolk, Nebraska - Position Summary:
This position is responsible for working on a project team for a key Plan B Consultants Customer in the Hospitality Industry. This position will manage a base of clients and respond to their group booking opportunities for existing Global Sales accounts in the Group Sales Segment, including tour operators, sports travel agencies, third-party housing services for entertainment groups and sports tournaments, site selection firms, as well as corporate accounts with significant group needs.
Upon full training in the hospitality segment, systems, processes and technology, this position will identify the appropriate hotels to source for each group opportunity based on the clients? needs and the overall profile of business. This position will follow the sales process, including presenting offers to clients, negotiating rates and terms, and closing the business while maximizing revenue.
Upon confirmation, this position will effectively communicate the group details to the host hotel to ensure positive guest experience. Success is measured by achieved incremental revenue for Plan B?s Hospitality Customer, future revenue confirmed against owned Opportunities, and sales effectiveness. This position is highly tactical in nature with oversight, training and direction given based on Plan B?s proven processes for success.
PROCESS AND SYSTEMS-PROFICIENCY:
Follows documented processes for Opportunity Management in Salesforce.
Ensures all information entered into our systems is accurate.
Documents activity in multiple systems including but not limited to Salesforce, Cvent and clients? proprietary tools.
Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint and Excel.
REVENUE GENERATION:
Takes ownership of each inquiry from time received to the completed contract to rooming list submission.
Follows up with clients to close deals and ensure contracts are finalized.
Meets strict service level agreements for timely responsiveness and high quality standards.
Works with GMs and/or Revenue Managers to craft compelling proposals that help clients quickly identify the advantages of using Plan B?s client?s properties.
Provides outstanding customer service to clients and ensures timely completion of requests
JOB REQUIREMENTS
Required
Strong verbal, written and listening skills, to ensure effective communication with customers and internal stakeholders
Ability to learn new systems and processes quickly, and work independently toward set goals
Goal oriented and focused on achieving results.
Strong interpersonal skills and a positive demeanor.
Strong problem solving skills.
Ability to work independently in a fast-paced environment and manage multiple priorities.
Strong attention to detail.
Ability to develop and manage successful internal and external relationships.
ESSENTIAL JOB FUNCTIONS
Achieve revenue targets and conversion rate guidelines for assigned account.
Qualify the needs of each opportunity and identify the hotel(s) that are the best fit, supporting your position and building value as a Trusted Advisor.
Cultivate customer relationships within assigned accounts.
Support Revenue Management strategies and guidelines.
Organize in a manner that maximizes productivity and efficiency.
MINIMUM EDUCATION:
High school diploma required
4-yr college or 2-yr associates degree preferred
MINIMUM EXPERIENCE:
1 ? 2 years of experience in the hotel industry, hospitality, or related field, is highly preferred.
OR
2+ years of high-touch customer service experience in entrepreneurial or corporate environment preferred
MINIMUM SKILL REQUIREMENTS:
Involves no responsibility or authority for the direction of others.
Decisions and impact are limited to decisions and planning within a small workgroup/project team.
Work is complex and varied and requires the selection and application of technical and detailed guidelines. Problems are not easy to identify, but are similar to those seen before. Moderate analytic ability needed to gather and interpret data where results/answers are found after analysis of several facts.
Makes varied decisions; supervision is present to establish general objectives relative to a specific project, to outline the desired end product and to identify potential resources for assistance. Independent judgment is required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions.
Responds to and handles unfamiliar situations with some supervisory guidance.
Has knowledge of office or operational procedures. Performs basic , bookkeeping, checking of charts or records and posting of information to a , following instructions.
Solves problems that generally involve the selection of standard procedures, organizing work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures.
Requires regular contact within the department and periodic contacts with other departments, supplying or seeking information on specialized matters.
Requires regular external contacts to carry out organization programs and to explain non-specialized matters. Position requires contacts with customers or the public which usually involve regular sales, service, or business relationships but where the primary responsibility for resolving difficulties lies with someone else.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Client Relations: 2 years
|
