Duluth, Georgia
Software Support Engineer Job Opening in Duluth, Georgia - Software Support Engineer (Duluth, GA)
Optomi, in partnership with a global leader in consumer transaction technologies, is seeking a Software Support Engineer for their Duluth, GA location! This candidate will be responsible for supporting application code and configuration changes in order to solve implementation and customer service issues.
What the right professional will enjoy!!
The opportunity to work on highly visible projects within a company
The ability to work for a company named a top 10 "Most Reputable" Tech Company
Working for a company recognized by Forbes as One of America's Best Employers for 2016
Recognized by Technology Association of Georgia as a Top 10 innovative company
Apply today if your background includes:
Must have some related software troubleshooting experience in application development and information systems, editing and inserting. Financial institution and data process vendor interface knowledge is preferred.
Required experience with UNIX, SQL (Informix in particular), basic HTML and JavaScript.
Understanding of technical software support processes.
Must have excellent oral and written communication skills, a strong customer orientation and good organizational skills.
Key responsibilities:
Ownership of technical troubleshooting and resolution for critical production events, providing technical analysis and insight into the current condition and recommended solution.
Facilitate solution with appropriate departments and individuals and communicate status to stakeholders within and external to the organization.
Participation in the subsequent analysis to determine the source of the issue and a recommended plan to avoid it in the future.
Analysis of key customer service and implementation issues and subsequent recommendations for modifications to the application, DPV interfaces, or internal procedures that will improve the production environment.
Support after-hours critical incidents by troubleshooting and/or working with other internal or external teams to drive issues to resolution.
Create needed scripts for data-gather and analysis for production issues.
Support new and existing DPV upgrades and releases.
Provides direct support to Customer Service, Engineering, Product Management, QA.
Provides technical documentation including application installation procedures and technical training.
Job Type: Full-time
Required experience:
SQL: 3 years
Linux: 1 year
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