Atlanta, Georgia
Job Type: CTH
Rate: 85.00
Lead Operational Developer Job Opening in Atlanta, Georgia - Home Services ? Operational Support Functional Lead Job Description:
Resolves complex technical issues for Home Depot's Home Services software suite of applications. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. Analyzes and observes trends with technical issues and develops recommendations for long-term improvements. Documents all relevant end-user interactions and steps taken to resolve incidents. Has occasional contact with end-users. Communicates status of issue resolution to internal customers. May engage and manage outside vendors. Applies in-depth knowledge of application support and an understanding of best practices. Typically leads moderately complex projects and participates in larger, more complex initiatives. Solves complex technical and operational problems. Acts as a resource for teammates with less experience. May have people management responsibilities for a small team.
Qualifications
Basic Requirements:
Bachelor?s degree and 5 years of experience in development or application support or an equivalent combination of education and work experience.
In-depth knowledge in information systems and ability to identify, apply, and implement solutions.
Understanding of key business processes and competitive strategies related to the IT function.
Ability to address problems in a timely manner.
Ability to solve complex problems by applying best practices.
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information.
Ability to manage multiple, time-sensitive and competing priorities simultaneously
Ability to work independently and drive results
Ability to render production changes through the internal change management process
Ability to clearly communicate complex problems and lead the investigation of issues to a root cause.
Ability to make improvement recommendations.
Ability to partner with other functional team leads in other departments to build rapport and put possible solutions on a fast track to be addressed as quickly as possible.
Ability to handle vague information to deep dive to formulate next steps and lead the team to solutions within given SLAs.
Preferred Requirements:
Bachelor?s degree and 6 years of experience or an equivalent combination of education and work experience.
e-Commerce experience.
Salesforce, java programming experience.
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