atlanta, Georgia
Sales Executive Representative (Watches and Jewelry Consultant) Job Opening in atlanta, Georgia - Sales Executive Representative (Watches and Jewelry Consultant) Swiss Watch Expo, the leading online and offline retailer of certified brand watches diamonds, engagement rings and fine jewelry, provides a superior customer experience, an unparalleled value proposition and industry leading product quality and style. We are seeking a Watches and Jewelry Consultant to join our Team. In Our Service, it is our goal to enhance and grow the brand connection experience for our Swiss Watch Expo customers. Our Watches and Jewelry Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates relationships with Swiss Watch Expo Primary Responsibilities: * Demonstrate exceptional Customer Service and educate customer on products * Communicate the Swiss Watch Expo Difference, instilling trust and confidence in our brand and our products * Prioritize customer calls, customer email, live chat and other customer interactions * Proactively follow up on all work requests within Swiss Watch Expo service level standards * Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations * Consistently meet or exceed expectations for quality, productivity and revenue goals * Proactively read and take action, as needed, on daily operations updates * Communicate accurate information and set clear expectations for customers, ensuring positive Swiss Watch Expo experience * Maneuver effectively and efficiently through all computer systems * Continuously maintain excellent attendance and punctuality Qualifications: * Previous experience in jewelry industry * Able to make decisions that balance customer, brand and the needs of the business * Effectively communicate detailed, complex information via phone, email, and live chat * Ability to establish instant rapport and instill trust and credibility with each customer * Excellent organization and prioritization skills; ability to multi-task and detail orientation * Excellent listening, written and verbal communication skills * Ability to work within deadlines in a fast paced environment * Proficient computer skills is a plus * Ability to work independently as well as within a team * Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons * Experience in retail jewelry is a big plus * Must be willing undergo an extensive criminal and credit background check atlanta ga georgia
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