Phoenix, Arizona
Student Accounts Advisor Job Opening in Phoenix, Arizona - About Trilogy:
Powered by big dreams and small egos, Trilogy is re-imagining how skills-based learning can close the gap between the skills of today's workforce and the needs of tomorrow's jobs. We work with experienced instructors, innovative employers, and top universities to create boot camps that prepare students for careers in the Digital Economy. Although we?ve successfully graduated hundreds of students, this is truly Day 1 for us. Driven by a one-team mentality, we?re looking for those with the hunger, talent, and passion to ride this wave with us.
We are seeking?
A qualified Student Accounts Specialist with experience in managing and collecting on A/R registers to own and implement all processes related to student financing, tuition payments, processing refunds and successfully managing A/R reporting across all programs and universities. Your day-to-day will focus on driving improved collection rates for students enrolled in our programs as well as supporting cross-functional teams in processing over-the-phone payments and communicating financial policies to students. This role will be a mix of high-volume AR calls as well as student-facing support and troubleshooting financing issues.
You will work alongside our admissions team to ensure that newly enrolled students understand their financial plan and requirements. You will also work alongside our Student Success Managers and finance team to ensure that students have the best possible support for all tuition-related issues or questions. You will consistently implement all financial policies as it relates to tuition payments and clearly and concisely document any variations.
High-level view of who you are?
You?re well organized, results driven, persistent, and enjoy the challenge of a working in high volume and fast-paced environments
You have excellent communication skills and an uncanny ability to handle challenging situations calmly and professionally; you can identify and present options resulting in a positive final resolution
You?re committed to education, both for yourself and those around you
You?re a negotiator and know how to de-escalate conflicts to find mutually beneficial results
In this job you will?
Maintain constant contact with student borrowers, ensuring a positive and professional customer service experience
Own a register of several hundred borrower accounts, record accurate and detailed notes, and update account status and borrower information as needed
Place collections calls and negotiate reasonable payment arrangements on defaulted accounts
Process transactions and communicate balance information to students
Track and respond to issues or questions regarding student financing options
Advise students on financing options and provide excellent customer service in adjusting options as necessary
Update student payment plans with new payment methods or accounting memos as necessary
Work with the admissions, student success and central operations departments to support the collection of outstanding tuition payments
What makes you a great fit for this role?
You have a 1-5 years experience in student loan collections or at a university registrar
You have experience exceeding expectations in high-volume call environments
You are an excellent communicator and can write a mean executive summary
Experience with Salesforce and Netsuite is preferred, but not required
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