Tampa, Florida
Hospitality Accounting Software Training & Implementation Sp... Job Opening in Tampa, Florida - Description Summary: Training and Implementation Specialists are responsible for one-on-one and group training of hospitality accounting professionals utilizing M3 accounting and reporting software. Perform all phases of group training and ensure customer knowledge and understanding of all system functions through classroom training, videos, and web conferencing. This position is expected to travel approximately 50% of the time to our customer hotels across the US in order to train and implement our software.
Essential Duties:
The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor?s requests for additional or altered duties.
Responsibilities:
Coordinate and schedule all customer-related training for Accounting Core software and InnQuire web-based reporting software.
Complete advance preparation for all training classes including customer communication and database setup.
Provide new and existing customer training and support based on defined criteria and objectives.
Develop and maintain positive working relationships with customers through emails, phone calls, and other avenues.
Maintain and create training documentation including manuals, hand-outs, enhancement documentation, and automated training videos.
Conduct semi-annual group training sessions at an off-site location.
Take advantage of any continuing education, seminars, or workshops to better understand the programs and to be more knowledgeable in assisting customers
Perform additional duties as assigned.
:
3-5 years of experience in a directly related position with two years in accounting.
Bachelor?s Degree in Accounting, IT, MIS or Computer Science highly preferred, or an equivalent combination of education and experience.
Hospitality experience is preferred.
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of computer operating systems.
Knowledge of computer software.
Ability to work in a time critical environment and possess a sense of urgency.
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability to employ professionalism at all times.
May be required to work unconventional hours or shifts, weekends, holidays. Some travel will be required.
Must have strong written and verbal skills in English.
Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint) Specific certifications and trainings adding to the global experience of this profession are welcomed and desired.
Physical Requirements:
Ability to sit and/or stand for extended periods.
Ability to perform work on a computer for extended periods.
Ability to travel 50% of the time, required.
Ability to attend work and meetings with excellent attendance and punctuality.
Ability to bend and lift up to 25 lbs.
|
