Green Bay, Wisconsin
Business Operations Manager/Sales Consultant Job Opening in Green Bay, Wisconsin - The primary objective of a Max Nutrition Sales Manager/Consultant is to deliver on the needs of the customer while ensuring outstanding customer service.
At Max Muscle, outstanding customer service is defined as effectively delivering the unique Max Muscle experience that sets us apart from the competition. This includes but is not limited to the following (for each person entering the store or approaching a Max Muscle event venue):
Greet each client individually within 10 seconds of entering store or approaching an event table. This greeting should be warm, welcoming, sincere and include a smile, a handshake (when appropriate and natural), and an introduction (to self, others in immediate vicinity, and to the store in general if first time in). A Sales Consultant is expected to stand up if sitting and come from behind the cash wrap for greeting.
Make a connection by the time the client leaves. This requires a Sales Consultant to quickly establish a rapport with the client, asking open ended questions and truly listening to everything the client says (or does not say?watch body language!), sharing own experiences if appropriate, and laying the foundation for a relationship to be built on trust and empathy.
Educate our customers and our community. We are the ?Authority on Sports Nutrition?. This is our motto and our responsibility. An educated customer gets results, and a customer who gets results is a satisfied one who returns for more! To educate clients, Sales Consultants are expected to know our products; offer a free body composition analysis and product samples to everyone; provide product data sheets for all products discussed, sampled or sold; and use the resources available (internet and reference books) to seek answers for more difficult questions. To educate our community, Sales Consultants will seek to educate potential clients when they are working out in gyms, participating in community events, etc.
Sell solutions. Max Muscle does not merely sell products; we sell solutions. This requires that the Sales Consultant question and understand a client?s specific fitness and wellness goals. If a person comes in asking for whey protein, it is not considered acceptable customer service to simply educate them about our various products then sell them a tub of Max Pro. Sales Consultants are expected to ask sufficient questions to better understand the client?s needs and aspirations and move them to the products and services that best meet those needs regardless of what the client first asked for or what the staff?s favorite product might be. For example, a customer might say they want some lean protein but then talk about training for a marathon and having knees that hurt. This might lead away from a lean protein to one with more carbohydrates and electrolytes and perhaps some Joint Relief and omegas as well.
Close simply. It is the Sales Consultant?s responsibility to ask for the sale but Max Muscle is not a high pressure sales environment. A Sales Consultant is expected to ask for the sale but only after connecting and educating the client. Sales will happen naturally if the client has come to ?own? his/her solution and if the Sales Consultant expresses his/her sincere and informed opinion that the products/services in question will meet the specific needs of the client.
Lead to the future. The Sales Consultant is expected to exceed customer expectations by offering bag-stuffers (magazines, booklets, product information, product samples, etc.), loyalty cards, and receipt coupon stamps. To cement a personal connection, a Sales Consultant should offer his/her (or the store?s) business card and suggest the client call if there are any remaining questions or concerns.
Follow up with first time clients and with those with whom a personal connection was made (e.g. if a client says they are running in a marathon that weekend, send an email asking how s/he performed).
Accountabilities & Responsibilities
Personal Training Requirements
Complete Max Muscle training/train new staff
Study all product data sheets and shelf talkers
Understand the principal ingredients in Max Muscle products (e.g. sources of protein, carbohydrates, omegas, caffeine)
Become familiar with third party products sold in store
Become familiar with the books and online resources available for use
Learn how to accurately use the InBody570 body composition machine
Sample and use Max Muscle products that are personally relevant and be able to articulate the pros and cons based on personal experience
Store Operations
Be on time, in uniform (including name badge) and on the floor ready to work with a positive attitude at scheduled start time
Wait on customers (per customer service standards identified above)
Sell products and nutrition plans
Perform body composition analyses
Mix wet samples and provide dry samples of products
Ring up sales, process returns/exchanges
Secure client names and contact information
Make sure that everyone leaves with a ?takeaway? (e.g. magazine, product data sheet, sample)
Keep countertops clean of dirty shaker cups, spills, etc. at all times
Immediately mop up any spills on floor
Pull products from the top left of a shelf or group of shelves and fill ?hole? once products are pulled by moving product from right to left and from bottom to top
Unless otherwise busy with customers, maintain store cleanliness (e.g. dust shelves/products, sweep, vacuum rugs, wash windows/mirrors, check bathroom supplies, break down boxes, take out trash, ?face? products)
Receive in shipments by signing delivery receipts after confirming the number of boxes delivered
Receive in new products by opening boxes to check items received against packing list and then signing packing list accordingly (noting items that were incorrectly shipped)
Put price tags on new products and neatly place on appropriate shelves
Ensure all new magazines are stamped with store address and include any necessary enclosures or flyers
Take the lead for opening and closing store if scheduled at those times, following fully all opening and closing procedures for store and till (there may be times that the General Manager or Owner may be on hand to help with either opening or closing but it is the Max Guru?s responsibility to ensure all tasks are completed satisfactorily)
For reasons other than illness or family emergency, give at least two weeks? notice if unable to work a particular shift otherwise find a replacement to cover shift (for illness or family emergency, please text or call General Manager as soon as possible)
Perform other duties as assigned
Community Outreach
Be willing to participate in community outreach events
Represent Max Muscle at community events as assigned
Distribute flyers, magazines, etc. at various locations as assigned
Support store?s social media efforts by posting on Facebook, joining , liking Facebook page, following Instagram, etc.
Be a positive role model for Max Muscle in the community
Job Type: Commission included
Job Type: Full-time
Salary: $25,000.00 to $35,000.00 /year
Job Location:
Green Bay, WI
Required education:
High school or equivalent
Required experience:
Sales Management: 3 years
Required license or certification:
Nutrition
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