Magna, Utah
Technical Support Associate Job Opening in Magna, Utah - JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES * Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns * Maintains and updates customer information as necessary * Calmly attempts to resolve and de-escalate any issues * Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance and/or possible processing of credit card authorizations * Tracks call-related information for auditing and reporting purposes * Provides feedback reports on call issues related to downtime and/or training issues * Upsells to customers as necessaryJOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plusKnowledge, Skills and Abilities: * Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude -There is no selling involved, all tech support. Inbound phone calls no outbound. Paid training.,. -Benefits Medical, Dental and bonus potential Flexible schedules (you pick your schedule)Referral bonuses ($300) Long Terms Opportunities (Not seasonal)Pay $10.50 - $12.00 an hour plus Incentives. ***CALL OR TEXT DEENO TO SET UP AN INTERVIEW ***
Job Type: Full-time
Salary: $10.50 /hour
Required education:
High school or equivalent
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